Like the Coelacanth only rarer

I have found a thing so rare that I believed that it might be only a myth or if it did exist that it was a thing long since extinct. I fear you may not believe me because of the seeming outlandish nature of my claim but I swear it's true. Every word.

I can still hardly credit it but I found...good customer service.

Wait! Don't walk away! It's true! Good customer service exists! I've experienced it and been changed by it. It was almost a religious experience.

I ordered some stuff from Amazon and they send the email telling you your package has shipped. Always very exciting. I make full use of their Track Your Package option. I love that thing. It's addicting and hypnotic. Anyway, according to their site the package was delivered yet I didn't have it. I called the post office and they tell me they don't have it and have no record of it.

Not good.

I go to Amazon's site looking for a phone number hoping against hope that I could talk to an actual human being and get some help. Silly, I know. Anyway, I found an option that said to click here to have Amazon call you now. What the hell. I type in my number and click.

My phone begins to ring immediately. Immediately.

I answer and hear a voice say please hold while we connect you with a representative. Seconds later an actual live human picks up the line and asks how he can help. I of course suspect a trick right away but I explain the problem. He checks my info and looks up the package. Within a couple of minutes he apologizes to me for my inconvenience and puts in the order again to be shipped free of charge. I didn't even get to the part where I yell and say really mean things. I didn't even get to raise my voice a little bit.

The replacement box was against my door when I got home from work. The receipt showed a charge of $0. My entire belief system was shaken down to the core. I had a problem, contacted the source and had the problem instantly corrected without argument.

Good customer service. It's real. I've seen it.